The Certified Medical Travel Professional (CMTP)® program offered by Global Healthcare Accreditation is governed by the Terms and Conditions below:
All professionals acquiring the CMTP training and certification course are also required to enroll in a continuing education subscription plan (E-Library) in order to access the catalog of continuing education courses and materials. All professionals must abide by the Terms and Conditions of the program including but not limited to:
- Credit Card Policy
- Certification, Designation, and Subscription Requirements
- Auto-Renewal Policy for Certification, Designation, and Subscription
- Other Terms and Conditions
For purposes of this agreement and terms and conditions, “GHA” and “GHR” shall refer to Global Healthcare Accreditation and Global Healthcare Resources respectively, as the operator and management organizations for the Certified Medical Travel Professional (CMTP)® program.
The CMTP Training and Certification Core Curriculum Program
The Certified Medical Travel Professional (CMTP)® core curriculum advocates for best practices in medical travel both in the healthcare and hospitality industries. It consists of nine modules presented live or online by an expert trainer or trainers, supported by slides and multimedia, and accessible via a one-time registration fee. During the registration process, you will also be required to subscribe to an E-Library of Continuing Education Resources that will help you stay abreast of trends and best practices in medical travel. The subscription fee must be paid annually to maintain your certification. Additionally, participants are strongly encouraged to complete an online examination at the end of the course. Professionals having taken the course, successfully passed the exam, and who are in good standing by having subscribed to the continuing education plan, will be listed as Certified Medical Travel Professionals on GHA’s Online Professional Directory. Individuals who have not passed the exam and/or who do not subscribe to the E-Library of Continuing Education Resources will not receive the CMTP designation and the accompanying certificate.
Subscription to the E-Library of Continuing Education Courses and Materials
This is an online subscription to access a catalog of professional continuing education and industry resources. The curriculum is designed to meet the needs of self-motivated, career-focused professionals and organizations seeking to develop specialized skills in the medical travel industry.
The CMTP recommends five (5) continuing education hours annually that can be accessed through the subscription to the E-Library. The certification will be renewed annually via a monthly or annual paid subscription. However, failure to complete the examination means your information will not be listed on the professional directory. Failure to remain current with your E-Library subscription plan means you will not have access to the continuing education materials.
The subscription comes with an auto-renewal and auto-billing policy and can be cancelled by sending a written request to our Client Compliance / Retention Team at firstname.lastname@example.org. Cancellations may not be taken over the telephone. Each certification program and subscription plan offers the same cancellation policy. Notification of cancellation must be provided sixty (60) days written notice prior to the annual renewal and auto-billing of the renewal fee for the subscription to the E-Library. For monthly paid subscriptions, payments will be collected for up to sixty (60) days following notification of cancellation. (read Certification & Subscription Relinquishment process for more details). Fees will not be refunded under any circumstances.
Access to the E-Library of Continuing Education Courses is immediate upon purchase and not conditional upon passing the examination. The CMTP is a personal designation, and therefore can only be accessed by one individual. Additionally, the subscription access to the E-Library is also per individual. Shared access to the CMTP Training, Certification and Continuing Education materials is strictly prohibited. Violation of this condition is subject to immediate relinquishment of Certification Designation and online access to the E-Learning Platform.
Certification Designation Requirements & Conditions:
The following conditions and requirements are incorporated herein as terms and conditions of the programs for individuals enrolling in the program:
- The Exam must be passed with a minimum score of 75
- The E-Library system will allow professionals two (2) attempts to complete the exam, if both attempts fail, our Client Compliance / Retention Team will assist in setting up new course access. There is a reactivation fee of $150.00 for this service. This will not affect the access to your subscription to the E-Library Continuing Education Courses.
- Only professionals who have successfully completed their exams will become certified will be listed in GHA’s Professional Directory, provided an active and current subscription to the E-Library is in place. Failure to retain a subscription to the E-Library will result in immediate removal from the directory.
- Each professional is responsible for maintaining his/her company and personal information profile up-to-date, including but not limited to maintaining a current credit card on file.
- If the Certification or subscription to the E-Library of Continuing Education Courses is discontinued or properly cancelled in writing, any Certification marks, seals, designations, or other representation must be removed from your credentials and profiles including but not limited to: email signature, business cards, websites, and all social media such as: LinkedIn, Facebook and, Twitter, among others.
Group Certification Designation Requirements & Conditions:
The above requirements for individuals are incorporated herein by reference to the same Terms and Conditions. The below conditions and requirements are relevant to groups and corporations purchasing a Training and Certification Program through GHA:
- Company renewal fee payments for Training and Certification and Subscriptions to the E-Library Continuing Education Courses must be paid according to the contract or invoice specifications to avoid online access disruption.
- Company must provide a main contact person to manage the group program.
- If the company is set up under a direct payment plan, the company must provide GHR Financial Department the billing contact and notify GHR if said contact changes.
- The company’s group manager is responsible to keep information up-to-date for their group.
- Group members are responsible to maintain his/her company and personal information profile up-to-date, including by not limited to the payment method (credit card on file), unless otherwise agreed to in the Group Contract.
- Monthly reports must be provided to the GHA Client Compliance / Retention Team at email@example.com with the names of the group members that are no longer in the program.
- Company is bound by the same cancellation terms as for individuals enrolling in the program. Notification of cancellation must be provided sixty (60) days written notice prior to the annual renewal and auto-billing of the renewal fee for the subscription to the E-Library. For monthly paid subscriptions, payments will be collected for up to sixty (60) days following notification of cancellation. (read Certification & Subscription Relinquishment process for more details). Fees will not be refunded under any circumstances.
BILLING AND PAYMENTS
Credit Card Policy
A valid debit or credit card must be used by each professional for the purchase of and enrollment in the online access to Training, Certification and the Subscription to the E-Library Continuing Education Courses and materials. In all cases, the credit card must remain on file for the duration of the Certification and Subscription period in order to retain access to the e-Library of the continuing education courses and to remain compliant with the terms of the designation. Only properly relinquishing your certification or canceling your subscription will effectuate termination of service and in accordance with the Certification & Subscription Relinquishment Policy. Credit cards will only be charged in accordance with the terms of the Certification Designation and as selected under the Subscription to the e-Library Continuing Education Courses and as described below.
- At checkout, you will select the desired monthly or annual Subscription Plan to the E-Library.
- Upon entry of credit card information, credit cards will be validated by the system, prompting the professional of any error or a problem with the card in use, allowing the reentry of another valid card, if needed.
- Renewals of Certification and access to the E-Library Continuing Education Courses will be made annually on the anniversary date, or monthly, depending upon plan chosen.
- Failure to maintain a current credit card on file will prohibit access to the E-Learning Platform, and you will need to contact the Client Success Team to re-activate your account.
- We accept the following credit cards: American Express, VISA, MasterCard and Discover Card.
Auto-Renewal and Auto-Billing Policy
GHA programs come with a subscription to the E-Library of Continuing Education Courses under auto-renewal and auto-billing policy. GHA is not obligated to send you any renewal or advance billing notices or other notices indicating that your debit or credit card will be or has been charged. A courtesy e-mail will be sent as receipt of payment after payment has been made.
The CMTP is a personal designation, and access to the subscription to the E-Library of Continuing Education Courses, is personal to each professional and portable irrespective of employment. Any professional utilizing a corporate credit card as a primary form of payment is asked to provide a personal credit card as a secondary form of payment to be charged in the event the employer fails to make timely payment and/or if the professional leaves the employment of employer. This will assist in keeping all professionals current and avoid disruption of service. It is the professional’s responsibility to maintained valid cards on file and to replace former employer’s corporate cards or any card that is no longer authorized and/or expired.
Professionals may replace the credit card on file at any time. If a card is removed but not replaced, there will be no access to the E-learning platform until a new valid credit card is added and validated by the system. If you are Certified and do not replace the card on file, your professional listing will immediately be removed from the directory. Removing a debit or credit card from the system does not release you from the liability for any outstanding or upcoming fees, nor from cancelling the subscription to the E-Library of Continuing Education Courses following the relinquishment process.
If the required payment method fails or the account is past due, GHA may collect amounts owed by obtaining other payment methods provided by the professional, or by retaining collection agencies and legal counsel. GHA may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. If you wish to dispute the information GHR reported to a credit bureau (i.e., Experian, Equifax or TransUnion) please contact us at Global Healthcare Accreditation, 4371 Northlake Boulevard, Suite 304, Palm Beach Gardens, Florida, 33410. If you wish to dispute the information a collection agency reported to a credit bureau regarding your Certification account, you must contact the collection agency directly.
GHA reserves the right to immediately and without notice, either suspend or terminate your Certification and subscription for unauthorized use of the program marks or misrepresentation of our certification and E-Library subscription program in accordance with the terms and conditions of this certification program.
You will also be required to pay any amounts still owed to GHA at the time your account is suspended or terminated.
Certification & Subscription Relinquishment Policy
If you decide to relinquish the subscription to the E-Library of Continuing Education Courses and terminate access to the e-learning platform for any reason, Request for Relinquishment must be provided to GHA in writing via e-mail at firstname.lastname@example.org and the account will be closed based on the payment plan chosen:
- Monthly renewal fee payment plan
o Account will be closed sixty (60) days after the request is received
o All professionals will be responsible for the fees incurred during the sixty (60) day period
- Annual renewal fee payment plan
o Cancellation request must be received at least sixty (60) days prior to the next renewal date, to avoid paying for the upcoming renewal fees
o In the event the cancellation request is not received sixty (60) days prior to the renewal date, you are responsible for the upcoming renewal fees
Professionals will be responsible for any and all fees incurred prior to and during the sixty (60) day period. Failure to access the platform, take the examination for the certification, or to access the E-Library of Continuing Education Courses does not eliminate the responsibility to be compliant, make timely payments or any other requirements of the program until proper relinquishment is received. Failing to comply with this regulation will not stop the auto-renewal fees. Furthermore, if GHA grants the Relinquishment of the Certification and Subscription based upon an account being current, and the charges are later disputed and fees returned to the professional, the Relinquishment of Certification subscription will be revoked, and all outstanding renewal fees will be reinstated, and the account will be placed in a collection process. GHA may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. If you wish to dispute the information GHA reported to a credit bureau (i.e., Experian, Equifax or TransUnion) please contact us at Global Healthcare Accreditation, 8845 N. Military Trl., Suite 300, Palm Beach Gardens, Florida, 33410. If you wish to dispute the information a collection agency reported to a credit bureau regarding your certification account, you must contact the collection agency directly.
Once a Certification or subscription to the E-Library of Continuing Education Courses has been properly cancelled in writing, any Certification marks, seals, designations, or other representation must be removed from your credentials and profiles including but not limited to: email signature, business cards, websites, and all social media such as: LinkedIn, Facebook and, Twitter, among others.
OTHER TERMS & CONDITIONS OF CERTIFICATION, DESIGNATION, & SUBSCRIPTION
Promotional coupons are designated for groups or individuals to access our Certification and Subscription to the E-Library of Continuing Education Courses through a partial or a full discount. The certifications are personal designations with a subscription to the E-Library of Continuing Education Courses with an auto-renewal and auto-billing policy. A valid debit or credit card must remain on file for the duration of the program to retain access to the E-learning platform and pay for any renewal fees, irrespective of promotional coupons being utilized. If a promotional coupon applies a partial or fully prepaid amount, the discount applies only to the initial Certification or Subscription to the E-Library of Continuing Education Courses and not to the renewal fees. A credit card will need to be entered at the time of registration to comply with the autorenewal and auto-billing process. Individuals applying a promotional coupon will not be exonerated from any future renewal fees. In the event a Group Contract authorizes an alternative renewal agreement, arrangements will be made by the Client Compliance / Retention Team to assure no billing occurs during the time prescribed by the Contract.
In the certification and/or the subscription are no longer needed, they will need to be cancelled following the cancellation process indicated in these terms.
COVENANTS & AGREEMENTS
I covenant and agree that:
- Authorization to use Mark and Certification. Only upon successful completion of my Certification exam and being in compliance with the program requirements, and subject to these terms and conditions of certification (Terms), GHA grants me a limited, personal, non-transferable, non-sub licensable, royalty-free, non-exclusive, revocable license to use the Certification Marks (as defined below) solely in connection with the promotion and conduct of the offering of services I perform in relation to my certification. No other rights are granted except for those explicitly granted herein.
- Restrictions on Use of Certification and Mark. Without limiting the other terms and restrictions set forth in these Terms, unless otherwise approved by the GHA Review Board in writing, I will not, directly or indirectly: (i) use the Certification Marks in conjunction with the promotion and/or provision of any services, (ii) use the Certification Marks in conjunction with the sale of any tangible goods, (iii) state or imply that GHA has made a determination on the merits or quality of any education, testing or review program with which I may be associated, (iv) certify individuals to use the Certification Marks, (v) use the Certification Marks in a manner that implies another individual or company is qualified to use the Certification Marks, or (vi) use the Certification Marks in violation of GHA’s policies and procedures, which are incorporated herein by reference..
- Quality Control. The nature and quality of all advertising, promotional or other uses of the Certification Marks, and services associated therewith will conform to the quality and standards specified by GHA (as modified from time to time) and will be in full compliance with GHA’s Standards of Professional Conduct and all applicable laws and regulations. GHR has the exclusive right to monitor the manner in which I use the Certification Marks and the quality of services associated therewith. Such monitoring may, at the election of GHA, be done in accordance with the procedures outlined in GHA’s Standards of Professional Conduct, including but not limited to, examination, investigation, inspection and formal hearings. GHA retains, at all times, the right to withdraw their approval of my use of the Certification Marks if the quality, accuracy or other characteristics of any of the services associated therewith ceases to be acceptable in accordance with certain standards defined by GHA. Notwithstanding, GHA has no right to control incidents of actual services provided or participate in the rendition thereof.
- Protection of the Certification Marks. GHA shall have the sole right to file applications to register and to obtain registration for, the Certification Marks. I further agree to cooperate fully with GHA in filing such applications and obtaining such registrations, including providing GHA with specimens of use of the Certification Marks and executing any documents requested by GHA, or in protecting, enforcing and defending the Certification Marks. I will notify GHA in writing of any infringements, imitations, claims or other problems with respect to the Certification Marks which may arise or otherwise come to my attention. GHA shall have the sole right, but not the obligation, to take any action because of any such infringement, imitation, claim or problem. I will not institute any suit or take any other action because of such infringements, imitations, claims or problems without the prior express written consent of GHA.
- Ownership; Goodwill. The right to use the marks of GHA is limited to those rights to use the Certification Marks and does not extend to any other marks of GHA. Any goodwill attaching to the trademarks of GHA as a result of my use of the Certification Marks will inure to the benefit of GHA. I will conduct my business in a way that does not adversely affect GHA’s reputation or goodwill. I will only display or use the Certification Marks as permitted in these Terms and the guidelines on how to Use of the GHA Designated Certification Marks (as updated from time to time). The right to use the Certification Marks does not grant the right, title or interest in or to any trademark, service mark, logo or trade name of GHA. I further agree not to: (i) challenge GHA as the sole, absolute or exclusive owner of all right, title and interest in and to the Certification Marks and the goodwill associated therewith, (ii) challenge the validity, control or use of any mark owned by GHA, (iii) register, use, adopt or promote any mark that is confusingly similar to any mark owned by GHA, (iv) take or encourage any action which would impair the rights of GHA in and to the Certification Marks or any goodwill associated therewith, or (v) infringe the Certification Marks or any other marks owned by GHA.
- Disclaimer of Warranty. THE USE OF THE CERTIFICATION MARKS ARE PROVIDED ON AN “AS IS” BASIS. GHR DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, COURSE OF DEALING, USAGE OF TRADE, EMPLOYABILITY OR NON-INFRINGEMENT, EXCEPT TO THE EXTENT THESE DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. GHA and GHR HAVE NO DUTY OR OBLIGATION TO REGISTER, RENEW OR OTHERWISE MAINTAIN ANY REGISTRATION FOR THE CERTIFICATION MARKS.
- Compliance with Rules and Policies. I have read, understand and will comply with all rules and policies contained in GHA’s Standards of Professional Conduct, which is incorporated herein by reference, as it presently exists and as it may be amended from time to time.
- Retention of Jurisdiction.Notwithstanding any termination or relinquishment of my right to use the Certification Marks, I shall continue to be subject to the filing of a complaint under GHA’s Standards of Professional Conduct based upon acts or omissions commenced prior to the effective date of termination or relinquishment, provided that any such complaint shall be filed within five (5) years after the effective date of termination or relinquishment.
- Revocation of Right to Use. GHA has the absolute and unrestricted right to revoke, at its sole discretion, any rights I have to use the Certification Marks, if GHA, in its sole discretion, find that I have failed to comply with GHA’s Standards of Professional Conduct or these Terms. In addition, if GHA, in its sole discretion, determine that I have misused the Certification Marks, I further understand and agree that such action may cause irreparable harm and I will immediately stop using the Certification Marks or change the manner in which I use them, whichever GHA requests.
- Indemnification. Neither GHA nor its directors, officers, employees and others acting on its behalf shall be liable to me for any actions taken or omitted in an official capacity or in the scope of employment, except to the extent that such actions or omissions constitute willful misconduct or gross negligence, and I hereby release GHA, all their respective employees, officers and directors and the persons identified above from any liability for any such actions or omissions. I further covenant and agree to defend, indemnify and hold harmless GHR and its directors, officers, employees and agents from and against any and all claims, demands, judgments, awards and expenses related thereto (including court costs and reasonable fees of attorneys and other professionals) brought or threatened by any third parties, including my clients, arising out of: (i) any breach by me of my Application or these Terms, (ii) any failure by me or my authorized agents to comply with applicable laws, (iii) the services provided by me, (iv) any unauthorized representation, warranty, agreement or the like, express or implied, made by me or my authorized agents to or with any third party with respect to any acts or omissions (including statements, representations or warranties not authorized by GHA), or (v) acts or omissions taken by me in connection with the use of the Certification Marks. Notwithstanding the above, GHA expressly reserves the right to retain separate counsel to participate in the defense or settlement of any such claims.
- Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL GHA AND GHR BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION ATTORNEY’S FEES, LOSS OF BUSINESS, REVENUE, PROFITS OR OTHER ECONOMIC ADVANTAGE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OR THE INABILITY TO USE ANY OF GHR’S MARKS, INCLUDING WITHOUT LIMITATION THE IMPLEMENTATION OF THE FORMS OF DISCIPLINE, EVEN IF GHR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL GHR’S LIABILITY UNDER THIS DECLARATION AND AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND DEFAMATION) OR OTHERWISE, EXCEED THE AMOUNT I PAID IN APPLICATION FEES FOR CERTIFICATION. LIABILITIES SHALL BE LIMITED AND EXCLUDED, EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
A. Integration. My Certification subscription or Renewal Application, these Terms, and the documents incorporated herein by reference constitute the complete agreement and supersede all prior or contemporaneous oral or written representations and warranties. GHA may modify these Terms upon notification to me. No modification by me to these Terms shall be binding upon GHA unless in writing and signed by GHA.
B. Assignment. I will not assign or transfer any of my rights or obligations under these Terms. Any assignment or delegation by me of these Terms or any of my rights or obligations hereunder shall be null and void. GHA may assign its rights herein, without my prior consent.
C. Relationship. My relationship with GHA is that of a certificate and subscription affiliation granted the right to use the certification marks of a certifying body and in no way does the relationship constitute an independent contractor, partnership, franchise, joint venture, agency or employment relationship.
D. Interpretation. These Terms, which I understand are binding upon me in consideration of GHA processing my Application, shall be interpreted in such a manner as to aid in effectuating the purposes and business of GHA. No third-party private right of action shall be permitted against GHR for acts or omissions taken by GHA in the furtherance of their purposes and business or in connection with these Terms. Failure of GHA to insist on strict performance of the provisions contained herein does not prevent GHA from later enforcing its rights under these Terms.
E. Enforcement; Survival. If I do not stop using the Certification Marks immediately upon revocation, relinquishment or termination, or violate the provisions of these Terms, such actions shall be considered exceptional and I will pay any expenses, including, but not limited to, attorney’s fees, which GHA may incur while enforcing this provision. Upon termination, revocation or relinquishment of the right to use the Certification Marks, my obligations under paragraphs 5, 6, 7, 9, 10, 11, 12 and all of these Terms will remain in effect.
F. Choice of Law; Forum. These Terms and any action relating thereto shall be governed by and construed and enforced in accordance with the state of Florida, Palm Beach County and controlling U.S. federal law. No choice of law rules of any jurisdiction will apply. I will not bring any action arising from or related to these Terms except in a court of appropriate subject matter jurisdiction in the State of Florida, Palm Beach County, and I expressly consent to personal jurisdiction and proper venue by and in such court.
G. Headings; Severability. The headings of sections and paragraphs herein are for convenience of reference only and are without substantive significance. In the event that any provision of these Terms shall for any reason be held invalid, illegal or unenforceable in any respect, such validity, illegality or unenforceability shall not affect any other provision and these Terms shall be interpreted and construed as if such term or provision, to the extent the same shall have been held to be invalid, illegal or unenforceable, had never been contained herein.